Lucky Dreams Privacy Policy

Last updated: April 15, 2026

At Lucky Dreams, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information necessary for account creation, verification, and compliance with Australian gaming regulations, including your full name, date of birth, residential address, email address, telephone number, and government-issued identification. Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and anti-money laundering (AML) checks. We also collect gaming activity data like betting patterns and session duration, along with technical information including IP address, device details, and cookies during platform use.

How We Use Your Information

Your information is used to manage accounts, verify identity, process payments, and provide gaming services in compliance with Australian gambling laws. We utilise data for personalising experiences, preventing fraud, enforcing responsible gambling measures, and meeting AML and regulatory reporting obligations. Additionally, it supports customer service, security monitoring, and sending promotional communications where consented.

Information Sharing

We disclose personal information only as required by law, such as to regulatory authorities like state gambling commissions, law enforcement, or the Australian Transaction Reports and Analysis Centre (AUSTRAC) for AML compliance. It may also be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and the Australian Privacy Principles. We do not sell your information to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Regular security audits, firewalls, and monitoring systems are employed to safeguard data in line with Australian privacy standards. Our third-party providers must comply with equivalent security protocols under strict contractual terms.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access, correct, or delete your personal information, and to request details on its handling. You may withdraw consent for non-essential processing, restrict certain uses, or lodge complaints with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached. Contact us to exercise these rights, and we will respond promptly.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These collect technical data like IP addresses and browsing behaviour, with options to manage preferences via cookie settings. Essential cookies ensure secure operation, while analytics cookies help improve services.

Contact Us

For privacy concerns or to exercise your rights, please contact our Data Protection Officer. We aim to respond within 30 days.